If you need help with a warranty concern, shipping damage, missing parts, or another order issue, MBHQ is here to help you start the right support path. We review each request, gather the details needed for the claim, and help coordinate next steps with the applicable manufacturer or supplier when coverage applies.
This page is the best starting point for post-delivery support questions related to product condition, missing or incorrect items, repair coordination, and manufacturer-backed warranty concerns.
This page does not replace MBHQ's return policy for change-of-mind purchases, cancellations, or returns that depend on the item remaining new, unridden, and resellable. For those situations, please review our Return Policy.
Eligible products sold through MBHQ may include manufacturer-backed warranty coverage. Coverage terms can vary by brand, model, component type, and the nature of the issue reported. For EUNORAU products, the current manufacturer baseline generally provides longer frame coverage than electrical-component coverage, with commonly cited terms of up to 10 years for the frame and 24 months for the battery, motor, and electrical components for the original purchaser.
Warranty review typically depends on proof of purchase, the product involved, the issue reported, and clear supporting documentation. Many claims also require the serial number and photos or video of the affected area before a repair, replacement part, or another resolution path can be approved.
Normal wear items, cosmetic-only issues, labor charges, accidental damage, misuse, unauthorized modifications, tampering, and problems caused by incompatible accessories or chargers are commonly excluded from manufacturer warranty coverage. Coverage decisions are made case by case based on the applicable manufacturer policy and the facts of the claim.
If your order arrives with visible shipping damage, please contact MBHQ as soon as possible and include photos of the outer box, inner packaging, shipping label, and the damaged product or component. Fast, complete documentation helps us coordinate the right claim path and reduces avoidable back-and-forth.
When possible, keep the original packaging until your case has been reviewed. Shipping damage is handled differently from a standard manufacturer warranty review, so complete delivery-condition evidence matters.
If you received the wrong item, are missing a component, or believe part of your order did not arrive, email MBHQ with your order number, what is missing or incorrect, and photos of everything received. Include the box contents and any labels on the shipment so we can match the issue to the correct order and fulfillment records.
Some issues can be resolved with replacement parts, troubleshooting steps, or a targeted repair path instead of a full product return. MBHQ helps coordinate that process by collecting the evidence the manufacturer or supplier needs and relaying the recommended next step back to you.
Repair, replacement, and parts decisions depend on the product, the issue reported, available evidence, and the applicable coverage review. For that reason, MBHQ does not publish one-size-fits-all repair promises on this page.
For the fastest review, include your order number, product name, serial number if available, and photos or video with your first message.
