Frequently Asked Questions

GENERAL

Where are you located?

Motorized Bicycle Headquarters is based in Reno, NV. Our warehouse is located in Las Vegas, NV.

Do you allow returns?

Yes, we allow returns. If you're not satisfied with your eBike purchase, please visit our returns page on our website for instructions on how to initiate a return.

What is an eBike?

An eBike (aka e-bike or electric bicycle) is a bike that is equipped with a motor and a battery that provides pedal assistance to the rider. Many eBikes also have a throttle.

What is pedal assist (PAS)?

Pedal assist, or PAS, is a feature on eBikes that provides assistance to the rider when pedaling. It works by the motor providing assistance only when the rider is pedaling, and the level of assistance can be adjusted by the rider.

How fast can an eBike go?

In the United States, eBikes are typically limited to a maximum speed of 20 mph (32 km/h) when the motor is in use, according to federal law. However, individual states and local jurisdictions may have their own regulations that differ from federal law, so it's important to check the laws in your area. Go to our laws page to find more information for your area.

Do I need a license to ride an eBike?

In most states, no license is required to ride an eBike, as long as it meets certain criteria such as having a motor of 750 watts or less and a maximum speed of 20 mph (32 km/h) when the motor is in use. However, some states have their own regulations, so it's important to check the laws in your area.

Are eBikes safe?

Yes, eBikes are generally safe to ride. However, as with any vehicle, you should wear a helmet and follow traffic laws to minimize the risk of accidents.

How much does an eBike cost?

The cost of an eBike varies depending on the model, and features. Visit our shop to find the perfect eBike for your budget.

Do eBikes require maintenance?

Yes, eBikes require some maintenance, such as keeping the chain lubricated, checking the brakes, and ensuring the battery is charged. It's a good idea to have your eBike serviced at least once a year.

Can I ride an eBike on bike paths and trails?

In the United States, eBikes are generally allowed on bike paths and trails that are open to traditional bicycles, but regulations may vary depending on the jurisdiction. Visit our laws page to find more information for your area.

BATTERIES

Can I charge my eBike battery without removing it?

Yes, you can! All of our batteries have charge ports that are easily accessible while still being mounted to the bike frame.

How long do eBike batteries last?

The lifespan of an eBike battery varies based on factors such as quality, usage, maintenance, and storage temperature. Most batteries have a lifespan of 2-4 years or 500-1,000 charge cycles. Proper care and maintenance can help prolong the battery's lifespan.

How long does it take to charge an eBike battery?

The charging time for an eBike battery depends on the battery capacity and the charger used. In general, most eBike batteries take 2-6 hours to fully charge.

How far can an eBike go on a single charge?

The range of an eBike depends on factors such as the battery capacity, the power of the motor, the weight of the rider, and the terrain. Most eBikes have a range of 30-80 km (20-50 miles) on a single charge.

WEATHER

What temperatures can eBikes handle?

Most eBikes are designed to be ridden in temperatures ranging from 0-40°C (32-104°F). Extreme temperatures outside of this range can affect the battery and other components of the eBike.

Do extreme temperatures damage eBikes?

Extreme temperatures outside of the recommended operating range (0-40°C or 32-104°F) can affect the performance and lifespan of an eBike's battery and other components. High temperatures can cause the battery to degrade faster, while low temperatures can reduce the battery's capacity and overall performance.

Can I ride an eBike in the rain?

Yes, you can ride an eBike in the rain. However, they are not completely waterproof. You should take precautions to protect the components and avoid full submersion, such as avoiding deep puddles.