Cancellation

We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. We cannot cancel the order if the product has already been shipped out. Moreover, to prevent loss or damage during the return process, please do not reject the delivered eBike. You must receive the package first and then contact us immediately. We will call UPS/FedEx to pick up door to door and take it back. A refund that has deducted the shipping cost will be applied to the original card used in the transaction.

Returns (if applicable)

We accept a return on products. Customers have the right to apply for return within 7 calendar days after receipt. To be eligible for a return, customers must maintain the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused or damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date and pay for the shipping cost to the warehouse. Our manufacturer will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, we will refuse a refund. If the returned products are in original condition according to Clause, and the reasons are attributable to Motorized Bicycle HQ, we will agree to refund the full paid amount. If the reasons are attributable to the Customer, we need to deduct the shipping cost first, then the remaining payment will be refunded.

* Annotation:

1) Reasons attributable to Customer:

• Customer placed wrong order or purchased wrong/unwanted product etc.
• The product was shipped back without admittance from Motorized Bicycle HQ.
• The product was damaged when shipping back.

2) Reasons attributable to Motorized Bicycle HQ:

• We shipped out the incorrect product.
• The product shipped was damaged or defective.
• The product was damaged during shipment to Customer.

Refunds (if applicable)

Processing time: 1-3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. Lastly, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Please contact us to get the return address.